Refund & Cancellation Policy

Overview

Weedtip is a marketplace connecting consumers with independent, licensed dispensaries. Orders placed through Weedtip are prepared and fulfilled by the dispensary you order from. This policy explains how cancellations and refunds work for those orders. Where a dispensary's own posted policy is stricter than state law allows, state law controls.

Cancelling an order

You may cancel an order at no charge at any time before the dispensary begins preparing it. To cancel, use the cancel option on your order page (under Your orders) or contact the dispensary directly using the phone number on its listing. Once an order is marked as being prepared, out for delivery, or ready for pickup, cancellation is at the dispensary's discretion, subject to applicable law.

Payment & refunds

Weedtip never charges shoppers. You pay the dispensary directly: at the counter for pickup, or to the dispensary's driver on delivery. Because no payment passes through Weedtip, all refunds, exchanges, and store credits for purchases are issued by the dispensary under its own posted policies and applicable state law. Cancelling an order before you've paid simply releases it. There is nothing to refund.

If you receive an incorrect, defective, mislabeled, or unsafe product, contact the dispensary within 48 hours of your purchase, and let Weedtip support know so we can assist with the dispute. State cannabis regulations restrict returns of cannabis products once they leave the licensed premises; where a physical return is not permitted, the dispensary may offer a refund, replacement, or store credit consistent with its license and state law.

Shipping & fulfillment

Weedtip does not ship products and nothing ordered through Weedtip is ever sent by mail. Every order is fulfilled directly by the licensed dispensary you order from (as in-store pickup or, where state law allows, local delivery by the dispensary or its licensed courier) under that dispensary's own fulfillment policies, service areas, fees, and time windows, which are shown on its listing and at checkout. Valid government-issued ID proving you are of legal age is required at every pickup and delivery handoff.

Unfulfilled and failed orders

If a delivery cannot be completed because valid ID could not be verified at handoff, or the recipient was unavailable, the dispensary's failed-delivery policy applies. Since payment happens at handoff, an uncompleted order is simply cancelled. If a dispensary cancels your order (for example, an item went out of stock), you owe nothing and will be notified.

Fees, deals, and promotions

Discounts and promotional pricing shown on Weedtip are applied by the dispensary at the time you pay. Delivery fees, minimums, and how they apply to cancelled orders are set by each dispensary and shown on its listing.

Advertising and business services

Paid business services purchased from Weedtip (listing placements, advertising slots, and similar subscriptions) may be cancelled at any time from the owner dashboard; cancellation stops future renewal charges. Fees for the current billing period are non-refundable except where required by law or where the service was not delivered.

How to reach us

Questions or refund requests: email support@weedtip.com, call (747) 250-4446, or write to Weedtip, North Hollywood, CA 91606. Include your order number so we can help quickly.